Frequently Asked Questions
Do you offer faster shipping?
All orders ship with free standard shipping. If a faster option is available for your order, you'll see it at checkout.
Are your products safe for my pet?
Yes. Everything we stock is made for pets, and each product page lists the materials, sizes, and intended use. If you're not sure an item suits your pet's size, age, or breed, message us before you order and we'll point you the right way.
Do you store my card information?
No. Card processing is handled by our payment provider. We don't store your full card number on our servers.
The photo shows several colors or flavors — which one am I getting?
You get the exact option you select at checkout. Some products have variants like size, color, or flavor that you choose on the product page before adding to cart. Double-check your selection in the cart before you pay.
How do I pick the right size?
Check the size chart and measurements in the product description before you buy. For collars, harnesses, and apparel, measure your pet first — neck, chest, and length — and match those numbers to the chart. Sizing runs differently from item to item, so measure each time instead of guessing from a past order.
How do I contact you?
Email support1@petgeardirect.com or call +1 (786) 869-6064. You can also use the form on our Contact Us page. We reply as quickly as we can during business hours.
How do I create an account?
Go to My Account and register with your email and a password. You can also create one during checkout.
How do I place an order?
Add items to your cart, open the cart, then click Checkout. Enter your shipping and payment details and confirm. You'll get an order confirmation by email once it goes through.
How do I reset my password?
On the My Account page, click the password reset link and enter your email. Follow the link we send to set a new one.
How do I start a return?
Email support1@petgeardirect.com with your order number, the item, and the reason. We'll send you the steps and a return address if the item qualifies. Please don't ship anything back before you hear from us.