Contact Us
Monday to Friday - 8am - 6pm
Los Angeles Store
- 7901 4th St N STE 22086, St. Petersburg, FL 33702
- (786) 869-6064
Send Us a Message
We are here to help you with any question.
Frequest Asked Questions
Product
What kind of products do you sell?
Everyday gear and essentials for dogs, cats, birds, fish, and small pets. That covers food and treats, bowls and feeders, collars, leashes and harnesses, beds, toys, grooming tools, and more. Browse everything in the Shop, or jump straight to Dog, Cat, Bird, Fish, or More Pets.
Are your products safe for my pet?
Yes. Everything we stock is made for pets, and each product page lists the materials, sizes, and intended use. If you're not sure an item suits your pet's size, age, or breed, message us before you order and we'll point you the right way.
How do I pick the right size?
Check the size chart and measurements in the product description before you buy. For collars, harnesses, and apparel, measure your pet first — neck, chest, and length — and match those numbers to the chart. Sizing runs differently from item to item, so measure each time instead of guessing from a past order.
How do I choose the right food or treats?
Match the food to your pet's species, life stage (puppy or kitten, adult, senior), and any dietary needs. Read the feeding guide and ingredient list on the product page. If your pet has allergies or a health condition, talk to your vet before switching foods.
Should I check with my vet before changing my pet’s diet or buying a therapeutic product?
Yes. We're a retailer, not a veterinary service. For prescription diets, supplements, or any product tied to a health issue, follow your vet's guidance. When in doubt, ask them first.
Orders
How do I place an order?
Add items to your cart, open the cart, then click Checkout. Enter your shipping and payment details and confirm. You'll get an order confirmation by email once it goes through.
Do I need an account to order?
No. You can check out as a guest. Creating an account is optional, but it makes tracking orders and reordering faster.
I didn’t get a confirmation email. Did my order go through?
Check your spam and promotions folders first. If it's still not there after a short wait, email us with the name and address you used and we'll confirm and resend it. A confirmed payment always means we've received your order.
Can I change or cancel my order after placing it?
We process orders quickly, so contact us as soon as you can — ideally within 12 hours of ordering. If it hasn't shipped yet, we'll update or cancel it. Once it's shipped we can't change it, but you can use our return process.
Can I change my shipping address after ordering?
Only if the order hasn't shipped. Email us right away with your order number and the correct address. We can't redirect a package once it's on its way.
Payments
What payment methods do you accept?
We accept major credit and debit cards along with the secure checkout options shown at checkout. The full list of available methods appears on the payment step.
Is it safe to pay on your site?
Yes. Payments run over an encrypted, secure connection through trusted payment providers. We never see or store your full card details.
What currency are your prices in?
Prices are shown in US dollars (USD). If you pay with a card in another currency, your bank sets the exchange rate.
Will I be charged sales tax?
Any applicable tax is calculated at checkout based on your location and shown before you pay, so there are no surprises.
Do you offer discount codes?
Yes. We run sales and share codes through our newsletter and social pages, so keep an eye on the Special Offers section. Enter a valid code at checkout to apply it.