Privacy Policy

Last updated: October 23, 2026

This Privacy Policy explains how Pet Gear Direct (“Pet Gear Direct,” “we,” “us,” or “our”) collects, uses, and shares information when you visit petgeardirect.com (the “Site”), place an order, or contact us. By using the Site, you agree to the practices described here.

Pet Gear Direct is based in St. Petersburg, Florida. You can reach us at support@petgeardirect.com or +1 (786) 869-6064.

Information we collect

Information you give us. When you place an order, create an account, subscribe to our newsletter, or contact support, we may collect your name, email address, phone number, billing and shipping address, order details, and anything you include in your messages.

Payment information. Payments are processed by our third-party payment providers. We do not store your full card number on our systems. The provider handles your payment details under its own security standards.

Information collected automatically. When you browse the Site, we automatically collect certain technical information, such as your IP address, device and browser type, pages viewed, links clicked, and the dates and times of your visits. We collect this through cookies and similar technologies (see “Cookies and tracking” below).

How we use your information

We use the information we collect to:

Process, fulfill, and deliver your orders
Send order confirmations, shipping updates, and support responses
Manage your account and respond to your requests
Detect and prevent fraud, abuse, and security issues
Send marketing emails and offers where you have opted in, which you can stop at any time
Understand how the Site is used and improve it
Meet our legal, tax, and regulatory obligations

Cookies and tracking

We use cookies and similar technologies to run the Site, remember your preferences, measure traffic, and show relevant ads. These include:

Essential cookies needed for the Site and checkout to work
Functional cookies that remember your settings
Analytics cookies, including Google Analytics, that help us see how visitors use the Site
Advertising cookies, including Google Ads and the Meta (Facebook) pixel, that help us show and measure ads on other platforms

You can manage cookies through the consent banner on the Site and through your browser settings. To opt out of Google Analytics, you can use Google’s opt-out browser add-on. To manage ad personalization, use the settings offered by Google and Meta.

How we share your information

We do not sell your personal information for money. We share it only as needed to run our business:

Service providers who work on our behalf, such as payment processors, order fulfillment and shipping partners, email and marketing tools, analytics providers, and IT services
Advertising and analytics partners, such as Google and Meta, in connection with the cookies described above
Legal and safety reasons, where we believe disclosure is required by law or needed to protect our rights, customers, or others
Business transfers, if we are involved in a merger, acquisition, or sale of assets

Each service provider only receives the information it needs to do its job.

Data retention

We keep your information for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. When we no longer need it, we delete or anonymize it.

Your privacy rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Ask us to correct or update it
Ask us to delete it
Opt out of marketing emails
Opt out of the “sale” or “sharing” of personal information as defined under California law

California residents. Under the California Consumer Privacy Act, you have the rights listed above. While we do not sell your information for money, the use of advertising cookies may be considered “sharing” under California law. You can opt out through our cookie banner and browser controls. We will not treat you differently for exercising your rights.

To make a request, email us at support@petgeardirect.com. We may need to verify your identity before we act on it.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has given us their information, contact us and we will delete it.

Security

We use reasonable technical and organizational measures, including encrypted connections, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Links to other sites

The Site may link to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date shows when it last changed. Continued use of the Site after an update means you accept the revised policy.

Contact us

Questions about this policy or your information? Email support@petgeardirect.com or call +1 (786) 869-6064. Pet Gear Direct is based in St. Petersburg, Florida.