Frequently Asked Questions
How do I track my order?
Use the Order Tracking page and enter your order details, or click the tracking link in your shipping email. Tracking can take a day or two to start updating after you get the number.
How much does shipping cost?
Shipping is free on every order, with no minimum to reach. The total you see at checkout is the total you pay.
I didn’t get a confirmation email. Did my order go through?
Check your spam and promotions folders first. If it's still not there after a short wait, email us with the name and address you used and we'll confirm and resend it. A confirmed payment always means we've received your order.
Is it safe to pay on your site?
Yes. Payments run over an encrypted, secure connection through trusted payment providers. We never see or store your full card details.
Is my personal information safe?
Yes. We use secure, encrypted connections and only collect the information we need to process your order and support you.
My item arrived damaged, defective, or wrong. What now?
We're sorry, and we'll fix it. Email us within 48 hours of delivery with your order number and clear photos of the item and its packaging. We'll arrange a replacement or refund. You won't pay to return a faulty or incorrect item.
My payment was declined. What do I do?
Declines usually come from the bank, not from us. Check the card number, expiry date, CVV, and billing address, make sure the card has funds, then try again. If it keeps failing, use a different card or contact your bank.
My tracking hasn’t updated, or my order is late. What should I do?
Give tracking a day or two to update after you receive the number. If your order passes its estimated delivery window with no movement, email us your order number and we'll chase it down for you.
Are the products I receive as described?
Yes. We source products to match what's shown on the page. If anything you receive doesn't match the description, contact us and we'll make it right.
What are your support hours?
Monday to Friday, 8:00 AM to 6:00 PM. Messages sent outside those hours are answered the next business day.