Frequently Asked Questions
What currency are your prices in?
Prices are shown in US dollars (USD). If you pay with a card in another currency, your bank sets the exchange rate.
Should I check with my vet before buying a product for a health issue?
Yes. We're a retailer, not a veterinary service. For any product tied to a health issue, follow your vet's guidance. When in doubt, ask them first.
How do I choose the right bowl or feeder?
Match the bowl or feeder to your pet's size and eating habits. Fast eaters often do better with a slow feeder, and larger dogs may be more comfortable with a raised bowl. Check the dimensions and capacity on the product page, and message us if you're not sure which one fits.
What payment methods do you accept?
We accept major credit and debit cards along with the secure checkout options shown at checkout. The full list of available methods appears on the payment step.
What’s your return policy?
You can request a return within 30 days of delivery. Items should be unused and in their original packaging. For hygiene and safety reasons, treats and opened grooming or hygiene products can't be returned, but they're still covered if they arrive damaged, defective, or wrong. See our Return and Refund Policy for full details.
When will I get my refund?
Once your return or claim is approved, we issue the refund to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.
Where do you ship?
We ship to addresses in the United States only, and shipping is free on every order. See our Shipping Policy for delivery times and details.
Who pays for return shipping?
If your item arrived damaged, defective, or wrong, we cover all costs. For change-of-mind returns, such as ordering the wrong size, you pay return shipping and a 15% restocking fee applies. See our Return and Refund Policy for details.
Why do delivery times vary between products?
Different items ship from different facilities, so timelines can vary. The product page and your shipping email give the best estimate for each order.
Will everything arrive in one package?
Not always. If you order several items, they may ship separately and arrive on different days, each with its own tracking. This is normal and nothing to worry about.