Frequently Asked Questions
What currency are your prices in?
Prices are shown in US dollars (USD). If you pay with a card in another currency, your bank sets the exchange rate.
Should I check with my vet before changing my pet’s diet or buying a therapeutic product?
Yes. We're a retailer, not a veterinary service. For prescription diets, supplements, or any product tied to a health issue, follow your vet's guidance. When in doubt, ask them first.
How do I choose the right food or treats?
Match the food to your pet's species, life stage (puppy or kitten, adult, senior), and any dietary needs. Read the feeding guide and ingredient list on the product page. If your pet has allergies or a health condition, talk to your vet before switching foods.
What payment methods do you accept?
We accept major credit and debit cards along with the secure checkout options shown at checkout. The full list of available methods appears on the payment step.
What’s your return policy?
If something isn't right, you can request a return within 30 days of delivery. Items should be unused and in their original packaging. For safety reasons, some items can't be returned once opened — such as food, treats, and hygiene products — but those are still covered by our damaged or defective policy below.
When will I get my refund?
Once your return or claim is approved, we issue the refund to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Where do you ship?
We ship across the United States. If you're outside our standard shipping area, email us before ordering and we'll check whether we can deliver to you.
Who pays for return shipping?
If the return is due to our error or a faulty item, we cover it. If you're returning something for another reason, such as a change of mind or the wrong size ordered, return shipping is usually your responsibility. We'll confirm the details when you contact us.
Why do delivery times vary between products?
Different items ship from different facilities, so timelines can vary. The product page and your shipping email give the best estimate for each order.
Will everything arrive in one package?
Not always. If you order several items, they may ship separately and arrive on different days, each with its own tracking. This is normal and nothing to worry about.