Terms and Conditions

Last updated: October 23, 2026

These Terms and Conditions (“Terms”) govern your use of petgeardirect.com (the “Site”) and any purchase you make from Pet Gear Direct (“Pet Gear Direct,” “we,” “us,” or “our”). By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

Pet Gear Direct is based in St. Petersburg, Florida. You can reach us at support@petgeardirect.com or +1 (786) 869-6064.

Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering, you confirm that you meet this requirement and that the information you give us is accurate.

Your account

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Let us know right away if you think your account has been used without your permission.

Products and availability

We work to describe and show our products accurately. Product images and descriptions are for illustration, and small differences in color, appearance, or packaging can occur, including because of screen settings or updated packaging. If an item you receive is materially different from what was described, our Return and Refund Policy applies.

Products are subject to availability. We may limit quantities, discontinue items, or decline or cancel orders where a product is unavailable.

Pricing and errors

Prices are shown in US dollars and may change at any time. Despite our best efforts, a product may occasionally be listed at an incorrect price or with incorrect information. If this happens, we may correct the error and cancel any affected order, even after it has been confirmed. If your order is cancelled for this reason and you have already paid, we will refund you in full.

Orders and acceptance

Your order is an offer to buy. We may accept or decline it, and we may cancel an order at any time, including where we suspect fraud, where quantity limits apply, or where a pricing or stock error has occurred. Where we cancel an order you have paid for, a refund is your sole remedy.

Payment

You agree to pay the total shown at checkout, including any applicable taxes. Payments are handled by our third-party payment providers, and by placing an order you authorize us to charge your chosen payment method.

Shipping and delivery

We ship to the destinations shown at checkout. Estimated delivery times are shown in our Shipping Policy and are estimates only, not guarantees. Delivery can be affected by carrier delays, high demand, weather, or other circumstances outside our control. We provide tracking so you can follow your order.

Returns and refunds

Returns, exchanges, refunds, and cancellations are covered by our Return and Refund Policy, which forms part of these Terms.

Intellectual property

All content on the Site, including text, images, logos, and design, belongs to Pet Gear Direct or its licensors and is protected by law. You may not copy, reproduce, or use it without our written permission.

Acceptable use

You agree not to use the Site for any unlawful purpose, to interfere with its operation or security, to attempt to access it in unauthorized ways, or to copy or scrape its content without permission.

Third-party links

The Site may link to other websites that we do not control. We are not responsible for their content, products, or practices.

Disclaimer of warranties

To the fullest extent allowed by law, the Site and our products are provided on an “as is” and “as available” basis. We do not warrant that the Site will be uninterrupted or error-free. Some products, such as grooming and health-related items, should be used according to their instructions and, where relevant, with advice from your veterinarian.

Limitation of liability

To the fullest extent allowed by law, Pet Gear Direct is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Our total liability for any claim relating to a product is limited to the amount you paid for that product.

Indemnification

You agree to indemnify and hold Pet Gear Direct harmless from any claims, losses, or costs arising from your misuse of the Site or your breach of these Terms.

Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules.

Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows when they last changed. Continued use of the Site after an update means you accept the revised Terms.

Severability

If any part of these Terms is found to be unenforceable, the rest will remain in effect.

Contact us

Questions about these Terms? Email support@petgeardirect.com or call +1 (786) 869-6064. Pet Gear Direct is based in St. Petersburg, Florida.